Q: What’s the difference between Frisco Sports Live and SportsEngine Play?
A: Frisco Sports Live is your home for all the scores, schedules, and streams for all FISD action. It will host the live scores for FISD games around the league. The livestream player will display all FISD streams as well as games after they are complete. All of these videos and more are available on SportsEngine Play.
SportsEngine Play is the video destination to watch all videos from your FISD teams. Each team, school, and FISD as a district has its own channel. Follow your team’s channel to get notified when a stream is about to begin or when there are highlights available to view.
On SportsEngine Play, you can also stream instructional videos elite athletes, interviews with leading experts in sports, and other awesome videos from NBC!
Q: What else do I get with my SportsEngine Play all-access subscription?
A: With a SportsEngine Play all access subscription, you can watch every live, on-demand, or entertainment video on the site. That includes:
- 5000+ FISD games each year, live and on-demand
- Highlights clipped or uploaded from those games
- Instructional videos across all sports
- Entertainment content from NBC Sports, Diamond Allegiance (baseball), Women in Sports Tech, and more
- Instructional videos to teach you how to improve as a player and a coach
- Other elite live events from SportsEngine and NBC Partners
- New video that come on the platform each month!
Q: How do I fix issues with slow loading or buffering?
A: A few quick tips:
- Reduce the number of devices in use on the same wireless network. Multiple devices that use the same network can slow downloading times.
- Pause any large simultaneous downloads on the same network.
- Test your internet connection speed. We recommend a minimum speed of 3.0 Mbps for you to be able to enjoy our content.
- When watching games on SportsEngine Play, you can see your network strength by checking the little Network Connection icon in the top right of the video player.
Q: What if it says my game hasn’t started yet but its after the scheduled start time?
A: This means that the stream has not yet started. Sometimes it can take a couple minutes to begin the stream, so we recommend you wait 15 minutes for the game to appear.
Q: Where should I go for additional help?
A: You can use the SportsEngine Play help articles linked here. If you’ve looked through all the help articles and you still have questions, you can contact us here.
Q: How do I clip a highlight from an FISD Livestream?
A: You can clip highlights from streams right here on Frisco Sports Live by using the ‘scissors’ icon on the right side of the video player. Once you see a great play happen, tap the ‘scissors’ and it will clip the play in real time. You’ll receive an email notification shortly after with a link to view your highlights in the SportsEngine Play creator studio, where you can access all of your highlights and even create highlight tapes. You can also learn more about all the tools in the creator studio here.
Q: I’m a coach or a parent of a team not a part of Frisco ISD? Can I get my team a channel on SportsEngine Play?
A: Of course you can! The SportsEngine Play creator studio (formerly Rapid Replay) gives you the tools to stream any game, any time, from any device. Host all of your videos on your SportsEngine Play channel and you and your team can use the creator studio tools to clip highlights, create highlight tapes, and more! You can learn more on our website or fill out the form here to get your team started on SportsEngine Play.
Q: How do I cancel my SportsEngine Play subscription?
A: You can cancel your SportsEngine Play subscription going sportsengineplay.com, tapping on your avatar in the top right corner of the app, tapping Account Settings > Subscription, tapping the “…” icon, and clicking “Cancel Subscription. “Your subscription will end at the end of your billing period, and you can resubscribe at any time.